User guide

Use this guide to find a feature, complete a task, and understand what happens next. You do not need technical knowledge to follow it.

Instructions use the English screen labels. Some labels, such as Collectieven, remain Dutch in the English interface. Your menu depends on the role assigned to your account.

Choose your workspace

Your role	What you use KPZ for	Start here
KPZ administrator	Manage members, registrations, invoices, complaints, documents, and organisation settings	Administrator workflows
Member	Maintain your organisation and contacts, pay invoices, and download documents	Member self-service
Complaints officer	Register and follow up reports, complaints, and disputes	Handle a complaint
Umbrella administrator	Manage affiliated members, invitations, and annual confirmation	Umbrella workspace
New applicant	Apply for membership and respond to registration follow-up	Registration and access

Sign in with your email and password. KPZ opens the workspace for your role. If a menu item described here is missing, check that you are using the correct account and ask your KPZ administrator to check your role.

Find a task

• Create a member: enter an organisation on behalf of an applicant.
• Review a registration: approve, reject, or request more information.
• Create and send an invoice: save a draft, check it, then send it.
• Update organisation details or contacts: maintain your member account.
• Pay an invoice: complete payment and check the result.
• Register a complaint: select the member and record the case.
• Upload a document for members: make a file available in the portal.
• Invite an umbrella member: send individual or bulk invitations.

The feature directory lists all application areas, where to find them, and what you can do there.

How to read the instructions

Where gives the menu path in the KPZ application, not in this documentation website. Paths such as /admin/members identify the application screen; use your normal KPZ application address to access it.

Each workflow explains the role, the task, the steps, and the expected result. A saved record, pending request, sent invoice, and completed payment are different outcomes. Check the status shown after an action before assuming the next stage is finished.

If something goes wrong

What you see	What to do
A field error	Correct the highlighted field and submit again.
No matching records	Check spelling, clear filters, and check other pages of results.
A loading or server error	Read the message and use Refresh or retry when available.
A disabled action	Check the record status and any reason shown next to the action.
An unexpected redirect after signing in	Check your account and role with an administrator.
An action failed after submission	Check whether the record or status changed before repeating it.