Member self-service

Role: Member. Your portal shows your own organisation. Sign in, then use the sidebar to choose the task.

Update organisation details

User story: I want KPZ to have my current address and billing contact details.

Where: Organisation → Edit.

1. Check the organisation and membership information.
2. Open the edit form.
3. Update the address, country, work description, or billing email as needed.
4. Save and check the details after returning to the organisation page.

Expected result: The permitted fields are updated. Organisation name, sector, employee count, KvK number, and WZD status are staff-controlled in this edit form. Contact KPZ for changes you cannot make here.

Add or update a contact person

User story: I want the right people to receive our organisation's correspondence.

Where: Contact Persons.

1. Use the add action for a new person, or open edit for an existing person.
2. Enter/check name, email, phone, and role.
3. Review primary-contact and active status and the general, complaints, and financial correspondence categories offered.
4. Save and check the contact list.
5. To remove a person, use delete and review the confirmation.

Expected result: The contact list and communication preferences reflect the saved changes. Check primary-account information carefully before changing it.

Request an umbrella affiliation

Where: Organisation → umbrella affiliation section.

1. Check whether an affiliation or request already exists.
2. Select an active umbrella organisation.
3. Supply your membership number, or indicate that membership is still in progress where applicable.
4. Submit and check the relationship's status.

Expected result: A request is recorded; pending does not mean approved. You can cancel a pending request or use the membership-number action to correct the number. If you received an invitation, open its original link, sign in to the correct member account, and use the acceptance action.

Pay an invoice

User story: I want to settle an outstanding membership invoice and see whether payment succeeded.

Where: Invoices → eligible invoice → payment action.

1. Check the invoice amount, due date, and current status.
2. Start payment for an issued or overdue invoice that offers the action.
3. On the payment page, review and select the offered payment method.
4. Complete the provider's payment steps.
5. Return to KPZ and check the displayed result and invoice status.

Expected result: KPZ shows a success, pending, failed/cancelled, or error result. If pending, check the status before starting another payment. A redirect alone does not confirm payment.

Change payment preferences

Open Payment Settings, select the preferred method, and complete the account-holder and IBAN fields if choosing direct debit. Save and look for the confirmation.

A new direct-debit mandate may require an initial iDEAL payment on the payment page. Saving a preference is not itself a completed invoice payment or confirmed mandate.

Download a certificate

Where: Certificates, also reachable through Documents and Downloads.

1. Find the certificate and check its version, validity dates, and status.
2. If it is generating, allow the page's automatic refresh to update it.
3. If available, select the download action to obtain the PDF.
4. If blocked, read the reason. An overdue invoice can prevent downloading; resolve the payment issue and check again.

Expected result: An available certificate downloads as a PDF. Do not assume an older or superseded version is your current certificate.

Download shared documents

Where: Documents and Downloads → Document library.

1. Find the published FAQ, template, information document, or general terms file.
2. Select Download if available.
3. Use Refresh to reload the library if you expect a newly published document.

Expected result: The selected file downloads. Unpublished staff documents are not shown; an empty library means no documents are available to you there.

Follow up your registration

If KPZ asks for more information, use the request link and follow Respond to a request for information. Sending a response returns information for review; it does not automatically approve the application.