Registration and account access

Apply for membership

User story: As a new applicant, I want to submit my organisation's details and review the costs before applying.

Where: Registration on the sign-in screen, or /register on the KPZ application.

1. Organisation details: enter the organisation name/email, KvK number, sector, work description, address, healthcare types, and target groups. Complete any Other descriptions and collaborative-organisation details that apply.
2. Contact persons: enter the primary account holder and any additional contacts. Check their emails and correspondence categories.
3. Membership details: specify WZD status and the number of working persons. Follow the custom-quote instructions if the number exceeds the supported range.
4. Review and costs: check the details and live price breakdown. Return to earlier steps to correct mistakes. Complete the signer name and digital signature and accept the terms before submitting.
5. Read the submission result and any review information shown.

Expected result: Your application is submitted. Follow the displayed next steps; submission is not necessarily immediate approval. Staff can use the separate member-creation form when assisting an applicant.

Activate your account and sign in

1. Open the account activation link you received.
2. Enter and confirm your password as requested and submit.
3. Sign in with your account email and password.
4. KPZ opens the workspace associated with your role.

Use the original activation link because it includes the information needed to activate the account. If it is invalid or expired, request help from KPZ rather than editing the link.

Reset a forgotten password

1. Use the forgot-password action on the sign-in screen.
2. Enter your email and submit the request.
3. Follow the password-reset link you receive.
4. Enter the new password and confirmation, submit, then sign in again.

Expected result: A successful reset lets you use the new password. If the link is invalid or expired, request a fresh one.

Respond to a request for information

User story: I want to answer KPZ's question so that my application can continue through review.

Where: The registration follow-up link (/registration/information-request). Sign in to the member account for that organisation.

1. Read KPZ's question and check the request status.
2. Use the offered organisation/contact links to correct the relevant information.
3. Return to the request and enter your response.
4. Submit while the request is open.
5. Check the information-submitted confirmation and answered status.

Expected result: Your response is submitted for review. If the page reports the wrong account, sign in using the account for the linked organisation. If there is no open request, the page does not offer a new response to submit.

Respond to a registration decision link

Some registration follow-ups use a signed decision link after an umbrella decision.

1. Open the original link and read the stated decision and reason.
2. Choose whether to continue or cancel the registration using the offered options.
3. Read the confirmation for your choice and confirm it.
4. Check the continued/cancelled result.

Expected result: Your chosen response is recorded. This page requires a valid, open signed link. If the page says the link is invalid or the decision is closed, contact KPZ for the next step.